This policy is in regards to jewelry that does not include grillz.
Custom Products Policy: This policy is specifically for personalized jewelry products.
- If you decide to cancel the order before the product begins manufacturing, then we will provide a full refund.
- Once we start the manufacturing process, you will not be able to cancel or return your product. However, some items may be accepted for partial store credit. Please contact us for any inquiries on returning a custom piece.
Non-Custom Order: These pieces are resold products.
If you decide to cancel the order before the product is shipped, you will receive a full refund
- Once we ship your product, you have 7 days to return the product for a full refund. The items must be in new condition. The items will be subject to inspection. Return shipment is up to you. After 7 days, if you want to return it, there is a 15% restocking fee. If there is a defect on our end then we guarantee a full refund.